American Industrial Consultant, President of Servel, President of Copeland Products, Inc.
"The technical progress of industry has been a reflection of our ability to apply increasingly accurate methods of measurement to material things. The art of measuring psychological human dimensions is relatively undeveloped. To all of the complexities of management we must bring to bear infinite patience and persistence, consistency and complete sincerity."
"Our greatest opportunities for advancing productivity and improving living standards are to be found in the field of human relationships. Having achieved a better understanding of each other and their common responsibility to consumers and investors, both management and labor should do all in their power to educate the American public to understanding of the simple economic facts that underlie our industrial and business relationships."